FAQ

Can I order Pantex Holland Cage bird products online in my country?

You can order via the webshop in the following countries:

Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia,  Sweden, United Kingdom.

 

My country is not mentioned in the webshop, how can I order?

In some countries Pantex Holland is working with exclusive agents who are responsible for distribution. Please contact Pantex Holland sales department for more information [email protected]

 

How does Pantex Holland send the orders?

Pantex ships its orders by courier with track and trace code, so you can track your parcel from the moment of shipping to receipt at your door.

 

How can I become a re-seller of Pantex Holland Cage bird products?

If you would like to become a distributor for Pantex Holland, cage bird products please send an e-mail to [email protected]


What are the general Terms and Conditions of Pantex Holland?

 

You will find the general Terms and Conditions here below:

 

General terms and conditions of Pantex Holland webshop


1.      APPLICABILITY

1.1    These General Terms and Conditions (hereinafter: ‘GTCs’) apply to every offer of Pantex Holland that is made through the websites www.pantex.net,, www.pigeon-healthcare.eu and www.cagebird-healthcare.eu (hereinafter: ‘Websites’) and to every distance contract (hereinafter: ‘Agreement’) that is subsequently concluded between Pantex Holland (hereinafter also: ‘we’/‘us’) and a consumer, i.e. a natural person who is not acting in the course of a profession or running a business (hereinafter also: ‘you’).

1.2    Besides these GTCs, additional terms and conditions may apply to certain products when this is expressly indicated in relation to the product concerned.

1.3    Before the Agreement is concluded, these GTCs and any applicable additional terms and conditions will be made available to you electronically in such a way that you can easily print or store them on a permanent data carrier. You may also consult these GTCs at any time on the Websites.

1.4    The pigeon products that are offered on our Websites are available only in the following countries: Greek Cyprus, Denmark, Germany, Estonia, Finland, France, United Kingdom, Ireland, Italy, Croatia, Latvia, Lithuania, Luxemburg, Austria, Czech Republic, Sweden. Unfortunately we do not deliver to all postal code areas. Consult our sales department  for this purpose.

1.5      The cage bird products that are offered on our Websites are available only in the following countries: Bulgaria, Greek Cyprus, Denmark, Germany, Estonia, Finland, France, United Kingdom, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Luxemburg, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Czech Republic, Sweden. Unfortunately we do not deliver to all postal code areas. Consult our sales department  for this purpose.


2.      PANTEX HOLLAND’S COMPANY AND CONTACT DETAILS

Pantex Holland International B.V. 
Ganzestaartsedijk 8 
5525KC Duizel

Telephonic customer service: +31 497530680
Availability:   Mondays to Thursdays from 8.30 a.m. to 5 p.m.

                        Fridays 8.30 a.m. to 12.30 p.m.

E-mail:  [email protected]  

VAT no.: NL.8016.56.898.B.01. 
Pantex Holland is registered at the Dutch Chambers of Commerce under number 79223.


3.      OFFER, PRICES AND DISPATCH COSTS

3.1    The prices and delivery and/or dispatch costs listed on the Websites include VAT.

3.2    If an offer or price has a limited period of validity or if an offer is made subject to conditions, this will be expressly stated on the websites in relation to the offer.

3.3    Any delivery and/or dispatch costs applicable to your order will be clearly stated before the Agreement is concluded and confirmed in the Order Confirmation.

3.4    Although we do our utmost to ensure that all prices and details on our Websites are accurate, errors cannot be ruled out completely. If we discover an error in the price of one or more products that you have ordered, we will inform you thereof as soon as possible and give you the option of confirming the order at the correct price or terminating the Agreement. If we do not succeed in contacting you within a reasonable period using the contact details that you have supplied, or if you do not confirm the order to us at the correct price, the Agreement will be automatically terminated.


4.      FORMATION OF THE AGREEMENT

4.1    The Agreement is formed once you click the ‘place order’ button at the end of the order process.

4.2    After placing your order, you will receive an Order Confirmation from us by e-mail with a list of the products that you have ordered, the purchase price of your order and any delivery and/or shipping costs (including VAT), your chosen payment method and the delivery method.

4.3    Pantex Holland may make enquiries – within statutory limits – to establish whether you are able to meet your payment obligations, as well as into all the facts and factors that are important for entering into the Agreement responsibly. If we have good grounds on which not to enter into the Agreement on the basis of these enquiries, we will be entitled to refuse an order or request, with reasons, or to attach special conditions to its performance. 


5.      CANCELLATION OR WITHDRAWAL OF YOUR ORDER

5.1    Due to the nature of the products, it is officially not possible to cancel your order, after having clicked the ‘place order’ button.

 

5.2      If you would like to cancel or change your order nonetheless, please contact our sales department for this purpose.

 

6.      DELIVERY AND RETENTION OF TITLE

6.1    Unless a longer delivery period is agreed, orders will be delivered within no more than 14 days of placing the order to your supplied delivery address. Depending on the area of delivery, our transport provider might not make deliveries on Saturdays and Sundays.

6.2    If there is a delay in delivery, if an order cannot be executed or if an order can only be partially executed, you will receive notice thereof within no more than 14 days of placing the order. In that case, you will be entitled to terminate the Agreement without any costs and we will fully refund any amounts that you have already paid within 14 days.

6.3    If delivery of a product you have ordered turns out to be impossible, we will endeavour to offer you a replacement product of comparable or higher quality. You are not obliged to accept this offer and may opt to terminate the Agreement without costs instead, following which we will fully refund the amounts that you have paid within 14 days.

6.4    If our transport provider is unable to deliver your order after two attempts at your stated delivery address, it will leave a message stating where your package is located and how and within which period you can collect the delivery.

6.5    The address that you provided when placing your order serves as the place of delivery. Delivery has taken place and the products are deemed to have been delivered after signature for delivery of the goods at this agreed delivery address.

6.6    Ownership of the products only passes if we have received full payment of all amounts due in relation to the products. Risk of damage in and/or loss of the products passes at the time of delivery to you.


7.      PAYMENT

7.1    Payments for orders purchased via our Websites will be done together with the official order confirmation.

7.2    You must immediately notify us if you discover any inaccuracies in your provided payment details.

7.3    If you pay by credit card, we will carry out a pre-authorisation on that card after receipt of your order so as to guarantee that there are sufficient funds to complete the transaction. The purchase price may not be debited from your credit card until you have received the order from our warehouse. If we do not receive the required authorisation, we will not be liable for any delay or non-delivery.

7.4    If you fail to comply with your payment obligations towards Pantex Holland, we may charge you statutory interest as well as the reasonable costs that Pantex Holland must incur to still obtain full payment from you, including collection costs. If you fail to comply with your payment obligations, we will moreover be entitled to claim the products delivered to you as our property and demand their return. In that case, you will be liable for the costs of returning the products. 


8.      CONFORMITY AND WARRANTY

8.1    The provisions of this Article 8 do not affect your rights under national statutory regulations on conformity and warranty.

8.2    We warrant that our products conform to the Agreement and have the properties that you may expect from them for normal use.

8.3    The term ‘normal use’ as referred to above means use in accordance with the provided instructions for application and storage. Do not store the products, for instance, in a humid or warm place. Always keep products out of reach of children.


9.      COMMUNICATION

9.1    If you use our Websites, you accept that communication with us will mostly take place electronically and that we will usually contact you by e-mail in regard to the performance of the Agreement or to provide information. Make sure that our e-mail does not end up in your junk mail.

9.2    All notices that you give to us should preferably be sent by e-mail.

9.3    Communication is deemed to have been received and properly effected 24 hours after sending an e-mail or three days after sending a letter. In order to prove that notice has been given, it will suffice to show, in case of a letter, that this letter has been correctly addressed, stamped and posted and, in case of an e-mail, that this e-mail has been sent to the supplied e-mail address of the addressee.


10.    AMENDMENTS TO THESE GTCs

Amendments to these GTCs will be effective only after they have been published and apply only to Agreements that are concluded after the amendments become effective, on the understanding that if amendments are introduced during the term of an offer, the most favourable provision will apply to you. 


11.    COMPLAINTS

If you have a complaint about a product that we have delivered or our service, you may submit the complaint by sending an e-mail to [email protected]. We will provide a detailed response to your complaint by e-mail within 14 days of its receipt. If a complaint requires a foreseeably longer processing period, we will send you an acknowledgement of receipt of your complaint within the 14-day period, indicating when you may expect a more detailed answer. We will endeavour to work together with you to try and resolve your complaint in the best way possible.


12.    APPLICABLE LAW

These GTCs and Agreements to which these GTCs apply are governed by Dutch law. Disputes concerning the performance and interpretation of these GTCs and/or Agreements must be submitted to the competent court in Amsterdam. This does not affect your rights according to your own national law.

These General Terms and Conditions were last amended on October 23rd, 2014 (version 141023).